Happy holidays,
The holidays are here again in what I would call Covid 2.0. But I specifically was inspired to write this blog this early afternoon to describe what the working conditions have been like working grocery retail during the holidays at this current point in the pandemic. The pandemic has been going on for two years but for a lot of us, especially those of us working in retail, it seems a lot longer, stretching us workers to the point of exhaustion. Some things have gotten better for retail workers but many things have also gone south as well. Let me explain.
The main problem we face as retail workers right now is that upper management, lower management, and customers have been giving us a lot of problems with hardly any solutions. For starters, upper management and lower management still have the same high expectations of all the employees as they have always had. The problem? It's just not feasible anymore.
We can't keep providing the same consistent high performance or level of service because we don't have the personnel to do it or even the time during the shift. We simply don't have enough workers. There you go, if you're reading this management, know that I am right, and that you are wrong, and that your quality of service will never go back to what it once was, say three or more years ago. We simply don't have the staff to provide excellent customer service anymore. There I said it. The truth.
Second, the customers have become much more unruly, irate, and refuse to wear masks for whatever reasons they want to yell out. Most of them are Trump types, science deniers, vaccine haters, republicans, or just simply think they're too good to wear a mask when they come into our stores. It's become a serious issue because a lot of times management won't confront these people outright. Instead, what we get is a message on the intercom throughout the store, "Please respect the people around you, please wear a mask...please." Most of the time that strategy doesn't pan out. Go figure.
Hours are good if you're available and have seniority at the company or store that you work at. So in terms of hours and getting paid, we're doing okay, but not great. For a while, in the beginning of the pandemic we were all getting $20 per hour but it only lasted for about five months before pay resumed as normal. Honestly, we're still putting ourselves in harms way in terms of the pandemic, with this new Omicron variant, and our union has been unable to secure more hazard pay. Unfortunately.
Which puts things in perspective because now we see many new jobs, mostly old jobs that need more workers, and they're paying their new employees $20 per hour plus great benefits. So it goes.
The great irony about all of this is that my company is a multi million dollar company and my store is a million dollar store. They can afford to pay their employees $20 per hour, have on site security enforcing the mask mandate, to hire more employees so we aren't forced constantly to work with a skeletal crew everyday, and we can afford to give more hours to employees that need them. It isn't all bad, however, some of our customers are great people and have even helped me out in various ways.
For example, this one customer who owns a guitar store has fixed two of my guitars for free. [hear the guitar here-https://www.facebook.com/orlando.figueroa.3150/videos/607302963652309] How about that?
All this being said, life is what you make it. Although the job has become more stressful during this holiday season, it's still great to know that life is moving forward as normal as possible, even with the pandemic still raging inside and outside of the store every single day.
the world keeps spinning round and round
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